Clients
The internal clients of the Municipality are:
i) Employees
ii) Councillors
The external clients are:
i) Ratepayers and residents
ii) Government Departments
iii) Civil Society
Service Commitments and Standards Organisation wide/What to expect from the Organisation
Council has set the following minimum standards for the level and quality of the services we provide.
We commit ourselves to:
- Attend to you within ten minutes of your visit.
- Answer your telephone calls by second ring.
- Five days response on laws and enforcement.
- Attend to customer complaints within 24 hours of reporting.
- Immediate receipts issuance upon payment of any nature.
- Twenty-four hours access to our website.
- Attend to fire and rescue emergencies within 20 minutes of reporting.
- Immediate attendance to patients needs on arrival and prompt emergency management.
- Immediate response to health hazards and infectious disease outbreaks.
- Provision of portable water.
- Provide regular, efficient solid waste removal and disposal.
Obligations and Rights
Our clients have a right to:
i) Potable water all the time
ii) Clean, safe and healthy environment
iii) Basic shelter
iv) Passable roads
v) Comprehensive primary health care
vi) Basic education
vii) Review and appeal
viii) Privacy and confidentiality
ix) Information
Our clients have an obligation to:
i) Pay for services rendered
ii) Protect Council property and infrastructure
iii) Participate in Council programmes
iv) Treat our employees with courtesy and respect
v) Provide us with all information and documentation we request within the specified
timeframe including changes in personal circumstances as soon as the changes occur
vi) NOT TO OFFER OUR EMPLOYEES GIFTS, MONEY OR OTHER FAVOURS
. Review of Clients Charter
The Clients Charter will be reviewed through a consultative process after every twelve months
or whenever the need arises to accommodate changes in the socio-economic environment.
. Feedback/How to contact the Organisation
The Municipality undertakes to respond to queries raised within three working days.
In addition the municipality has the following public communication channels in place:
i) Suggestion boxes in public places ii) SMS platform
iii) Toll Free Lines (Fire & Rescue Section) iv)Customer Services – 08080083
– 08080084
v) Website: www.binduramunicipality.co.zw vi)Stakeholder Breakfast meetings
The Bindura Municipality
@municipali451
0778 426 171
Municipality of Bindura
Whatsapp Chatbot
0773 417 332